Made to Order

Most pieces are handcrafted to order in my London studio. Please allow the production time stated on each product page before your order is dispatched.

Ready to Ship

Items from the Ready to Ship collection have already been made and are usually dispatched within 1–2 working days.

UK Delivery

Orders are securely packaged and sent using a tracked delivery service. Once your order has been dispatched, you'll receive a tracking email.

International Delivery

International shipping is available to selected destinations. Delivery times vary depending on your location.

Please note that customers outside the UK may be responsible for any customs duties, taxes or import fees charged by their country. These charges are not included in the purchase price.

Returns

I hope you'll be delighted with your jewellery. Every piece is carefully handcrafted and inspected before it leaves my studio. However, if for any reason you are not completely satisfied with your purchase, please get in touch and I'll do my best to help.

Returning Made to Order or Ready to Ship pieces

Ready to Ship and Made to Order items may be returned within 14 days of receiving your order, provided they are:

• unworn and in their original condition
• returned in their original packaging
• accompanied by proof of purchase

Please contact me before returning your item so I can provide return instructions.

Unless your item is faulty or has been sent in error, customers are responsible for the cost of return postage. For your peace of mind, I recommend using a fully tracked and insured postal service, as I cannot accept responsibility for items lost or damaged during their return.

Rings Made to Your Size

If a ring is individually made to your requested size not in the available options, it cannot easily be resold.

If you would like to return a Made to Order ring that has been crafted specifically in your size, please get in touch. Where a return is accepted, a deduction may be made to cover the cost of materials and craftsmanship already invested in creating the piece. Each request will be considered individually.

If you're unsure of your ring size before ordering, please contact me and I'll be happy to help you choose the correct size.

Bespoke Pieces

As each bespoke piece is created especially for you, these purchases cannot be returned or exchanged unless they arrive faulty or have been made incorrectly.

This includes:

• Bespoke commissions
• Personalised or customised pieces

Faulty or Damaged Items

In the unlikely event that your jewellery arrives damaged or develops a manufacturing fault, please contact me within 48 hours of delivery, including photographs where possible. Once the item has been assessed, I will arrange an appropriate repair, replacement or refund.

Please note that normal wear and tear, accidental damage, misuse or improper care are not considered manufacturing faults.

Need Help?

If you have any questions regarding your order or wish to arrange a return, please get in touch via the Contact page or by emailing ellabonomijewellery@gmail.com.